Shipping policy

Welcome to Luekens Wine & Spirits (“Luekens”). This Shipping Policy outlines our practices and terms for processing, shipping, and delivering your orders placed through Luekens’ website (luekensliquors.com) and webpages, mobile websites, webpages, and/or app, retail stores (the “Stores” or “Store”), and reward and/or loyalty programs (collectively, the “Sites” or “Site”), whether directly or indirectly (the “Site”).

By placing an order using the shipping method, you agree to the terms below, in addition to our Terms & Conditions and applicable laws and regulations.

AGE VERIFICATION & DELIVERY REQUIREMENTS

We do not sell alcohol to anyone under the age of 21. All shipped orders containing alcohol require a signature and valid government-issued ID from a person 21 years or older at the time of delivery. Carriers are instructed to verify age, and delivery cannot be completed without ID verification.

PROCESSING TIME

Orders are typically processed within 1–3 business days if placed before 1 p.m. EST. Orders received after 2 p.m. or on weekends or holidays will be processed the next business day. During high-volume periods or weather-related delays, processing may take longer.

 

SHIPPING METHODS & CARRIERS

We primarily ship via UPS, but we may use other licensed common carriers or delivery partners where applicable to comply with state-specific laws and logistics needs. We generally ship Monday through Friday; carrier delivery days and times may vary.

 

SHIPPING RESTRICTIONS

Due to state laws and carrier regulations, we do not currently ship to:

  • Alabama, Arkansas, Mississippi, South Dakota, Massachusetts, Utah

We do not ship to P.O. Boxes, APO/FPO addresses, or internationally. Additionally:

  • We do not ship commercial beer via common carrier.
  • Large format bottles (3.0L or more) may be excluded due to breakage risks.

Certain states, including, without limitation, Texas, Illinois, Kentucky and New Jersey, where eligible and allowed by law, may take longer than normal for transit and deliver times.

WEATHER HOLDS & QUALITY PROTECTION

To ensure product integrity, we may hold shipments during extreme weather conditions (e.g., excessive heat, freezing temperatures, natural disasters). If you wish for us to delay shipment, please add a note at checkout, and we’ll hold the order in our temperature-controlled warehouse until conditions improve.

SHIPPING COSTS

Shipping rates are dynamically calculated at checkout based on destination, weight, product type, and selected shipping method. Rates will automatically update as you modify your cart.

We occasionally offer flat-rate or promotional shipping discounts on qualifying orders. These are limited-time offers and may exclude certain items or apply to specific geographic areas.

For example:

  • Florida Customers: Orders of 12 x 750ml bottles of wine totaling $179 or more may qualify for free shipping, unless otherwise excluded by promotional rules.

MULTIPLE ADDRESSES

We cannot split a single order to ship to multiple addresses. Please place a separate order for each desired destination.

GIFTS & SPECIAL INSTRUCTIONS

We gladly accept gift orders. During checkout, you may include a personalized note in the “Order Notes” section. All pricing information is omitted from gift shipments. Note: The recipient must still be 21+ and present valid ID to receive alcohol deliveries.

 

MISSED DELIVERIES & FEES

Most carriers make three delivery attempts. If no one 21+ is available to sign, the package will be held at the carrier’s local hub. If the order is returned, you may incur:

  • Restocking fees
  • Redelivery or re-shipping fees
  • Address correction or change fees (minimum $20)

We are not responsible for delays, loss, or damage once the shipment leaves our facility.

TRACKING & ORDER UPDATES

Once your order ships, you’ll receive an email with tracking details. You can also manage your order through your account or Order Status dashboard. If your package is lost or missing, please notify us within 30 days of receiving your tracking confirmation.

 

CHANGES & CANCELLATIONS

Once your order is processed or shipped, we cannot guarantee changes. Cancellations or modifications made after packing or dispatch may incur restocking, redelivery, or change fees.

 

SHIPPING FREQUENTLY ASKED QUESTIONS

For answers to common questions about delivery timelines, carrier issues, gift options, and weather holds, please visit our Shipping Services FAQ.

 

CONTACT US

For questions or assistance related to shipping, please contact our Customer Service department at: customerservice@luekensliquors.com.