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Returns & Exchanges FAQ

General Return Policy

All returns and exchanges are subject to Luekens Wine & Spirits' Terms & Conditions and Return Policy. Luekens reserves the right to deny any return that does not meet these conditions.

What is your Return Policy?

Returns are generally accepted within 30 days of purchase with a valid receipt or order confirmation, but subject to certain limitations. Eligible items may be exchanged or refunded to the original form of payment. All returned products must be unopened, in original condition, and accompanied by proof of purchase.

What are the exclusions to your return policy?

The following items are not eligible for return or exchange:

  • Opened, used, or tampered products
  • Spoiled, expired, or non-consumable items
  • Cigars, kegs, and tobacco or vape-related products
  • Allocated, limited-release, or final sale items
  • Items not purchased from Luekens or purchased through other retailers

Will I be charged any fees related to a return?

In some cases, restocking fees, redelivery fees, or cancellation fees may apply, such as:

  • If an order was packed or shipped before cancellation
  • If a delivery could not be completed
  • If the item was part of a special or custom order

How are refunds processed?

Refunds are issued to the original form of payment and may take up to 10 business days to reflect, depending on your bank or payment processor.

What if I used a coupon or promotion?

If a return disqualifies a coupon or promotion used in the original order, the value of the discount will be deducted from your refund.

In-Store Purchases

How do I return a product I bought in-store?

Bring the item and your receipt to the original Luekens store location. Items must be unopened and in original condition.

Can I return an in-store purchase without a receipt?

Possibly. At the discretion of store management, such returns may be exchanged for an item of equal or greater value at the most recent sale price. A valid government-issued photo ID is required.

Store Pickup Orders

How do I return an in-store pickup order?

Pickup orders follow the same return policy as in-store purchases. Return the item to the store where the pickup occurred with your order confirmation or receipt.

Can someone else return my pickup order?

Only if they are authorized and can present a valid ID and a copy of the order confirmation.

Local Delivery Orders

Can I return a product that was delivered to me?

Possibly. Contact customerservice@luekensliquors.com within 3 days of delivery. You may need to return the product to a Luekens location. Delivery return shipping or redelivery fees may apply.

What if my delivery order was missing or damaged?

Only if they are authorized and can present a valid ID and a copy of the order confirmation.

Shipped Orders

How do I return a product I received via shipping?

Contact Customer Service at customerservice@luekensliquors.com immediately upon delivery, but no later than 3 days of delivery. Items must be shipped back to Luekens at your expense unless otherwise determined. Once received, reviewed and verified, your refund will be processed.

Do I need to ship the item back before I get a refund?

Yes. All shipped returns require the item to be physically returned to and reviewed by Luekens before a refund can be issued.

Third-Party Delivery - UberEats, DoorDash or Others

Can I return a product I ordered through DoorDash or UberEats?

No. Returns for third-party purchases must be initiated through the platform you used. Luekens is unable to issue refunds directly for those transactions.

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